How it works

Hundreds of companies have already transformed their customer service experience with the most modern queue management solution on the market. What are you waiting for?

Cloud solution

A cloud-based solution has little or no dependence on hardware, resulting in fewer problems, unwanted downtime, and lower costs, not to mention the convenience of remote management and monitoring.

All you need is an internet connection and a browser on your computer or smartphone, and that's enough to organize your establishment's queue.

You can connect equipment for printing tickets and TVs for calling numbers, or even use no hardware at all, generating tickets and calling numbers via WhatsApp, Telegram, or SMS.

Discover the evolution of the ticket panel and ensure greater efficiency for your business.

DISCOVER THE ADVANTAGES OF SAAS
Simple

Uncomplicated and user-friendly
with its infrastructure

Count on quick and simple implementation that adapts seamlessly to your local infrastructure. You can even reuse equipment from your old queue management solution*
(*) See compatibility with our specialists.

Flexible

Customization and flexibility for configuring your customer service

Regardless of your scenario, from single queues to complex service flows, our solution allows you to customize service policies according to your needs and business rules, as well as personalize the interfaces your customers will interact with.

accessible

Pay according to your service demand

No matter the size of your customer service operation, your company can access the incredible features of NextQS by paying a monthly fee based on the number of customer service interactions during the period.

Issuing of tickets

Depending on your needs and audience, allow your customers to access waiting lines through traditional and innovative methods.

Self-service

Provide your customers with a simple and elegant self-service touch screen kiosk that only requires a Wi-Fi connection.

Screening

When receiving customers, attendants can use our application on the same computer they work on or even on tablets and smartphones to add people to a queue.

QR Code

Provide a QR Code in the waiting room that allows your customers to generate their passwords via smartphones and track their service without having to download apps.

WhatsApp and SMS

Instead of generating a paper password, your customers can receive a message via WhatsApp, Telegram, or SMS containing the password, estimated wait time, and a link to track the wait in real time.

Like it? Request a quote!

Password call

Offer your customers the latest, smartest, and most stylish products

Call via TV

Make our ticket call application available on your TVs, which optionally uses AI features capable of calling your customers by name or speaking the ticket number. Customize the ticket call interface according to your company's identity and display content such as videos and images to reinforce your brand and inform your audience about news and services.

WhatsApp, Telegram, and SMS

Your customers do not need to remain confined to the premises or waiting room; they can move freely and, through AI capabilities, will be notified when it is nearly their turn to be served, via messages sent via WhatsApp, Telegram, or SMS.

Web App

By scanning a QR code or receiving a message to join the queue, your customer will have access to our exclusive web application, which allows them to track their position in the queue in real time, provides an estimated service time, and notifies them when it is their turn to be served.

Like it? Request a quote!

Remote management and strategic data

Modify any of your settings and change service rules quickly and conveniently remotely through our web platform.

Access real-time monitoring and comprehensive reports that provide objective information on agent efficiency and SLAs for quick and assertive decision making.

API

Integrate your electronic medical records, ERP, BI, or technology solution with our APIs and gain access to NextQS's powerful features, whether to streamline queue management or extract service data for maximum value.

Complete documentation

Your development team has complete and detailed documentation for integration.

developer support

Our engineering team will be available to your technology team to provide guidance on the best integration methods and practices.

don't pay anything extra for that

The use of our APIs is covered by the basic service agreement, with no additional costs for integration.

SOME SYSTEMS ALREADY INTEGRATED WITH NEXTQS

The best application for your segment

  • Resources and customizations tailored to your service

  • Quick and uncomplicated implementation

Come with us

  • Specialized customer service and support team

  • Solution approved by hundreds of companies

Request a quote

Thank you very much!


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Email

comercial@nextqs.com

Brazil

Phone: +55 (11) 2842-6711

Portugal

Phone: +351 960 344 997
(Call to national mobile network)

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