Exclusive features

Surprise your customers, innovate the way your company organizes queues, and modernize your customer service!

Access to the waiting list

Value your customers by innovating the waiting experience for in-person service

Access the queue via QR Code

Through our manager, you can generate a poster with a QR Code that can be made available at your reception desk.

Your customers can scan it with their smartphones and access the service queues.

Alerts via WhatsApp and SMS

Optionally, you can replace the printed password with a message sent via WhatsApp, Telegram, or SMS containing the service forecast. This way, you offer greater mobility to your customers, who will be notified minutes before their service appointment and will be called via message when it is time for their service.

Virtual queue

When joining the queue via QR Code, or through a link in the tickets sent via WhatsApp, Telegram, or SMS, your customers will have access to an incredible waiting interface, updated in real time, with accurate information about their position and estimated wait time, all without the need to download apps.
New

CSAT Customer Service Evaluation

Offer your customers the option to rate the service they received.

Our system allows you to create posters and QR codes that customers can scan to rate the service according to the CSAT market standard.
New

Smart Check-in

New feature for smart check-in management where managers can configure dynamic fields to assist with customer service.

Allows your customer to provide data to support and streamline service, before or after issuing a ticket number.
New

Lead export

A feature that allows you to export and organize all the information collected during customer service, smart check-in, and even CSAT survey information in a simple way.
So that managers can make assertive decisions and further improve their customer service.

Screening and reception

Install our exclusive "NextQS Agent" application to perform screening on the reception computer, tablet, or even a smartphone, so that your employees can assist customers quickly and easily, with mobility, to enter the waiting queue for service.

Waiting in multiple lines

Your customers can simultaneously join multiple service queues and continue to progress in one queue while being served in another, an incredible benefit that will revolutionize their service experience.

Self-service kiosks

For scenarios that require a more traditional operation, we offer our exclusive self-service kiosks for printing tickets.

Modern, customizable, simple to operate and implement.

Like it? Request a quote!

Customer Service and Password Requests

Complete operation that integrates with your process and is simple for your employees

Versatility with NextQS Agent Software

NextQS Agent allows your employees to operationalize all customer service and obtain objective information about the customer service SLA.

It can be used on computers already in use by employees, on tablets, or on smartphones.

Flexible and powerful customer service operation

The service operation becomes fluid, flexible, and complete due to the various features that allow you to handle the countless situations that occur during service, such as: priorities, exclusive policies, direct calls, redirects, callbacks, absences, etc.

Style and modernity when calling your customers

Use our exclusive application for calling numbers on TV, where the interface can be customized via the manager and through artificial intelligence features. In addition to signaling appropriately, it can speak the number of the person whose turn it is or call the customer by name.

Define your own policy and service flow

Through an exclusive configuration feature, you can define simple and complex service policies according to the needs of your process, thus ensuring the implementation of the service flow you have always wanted!

Promote your brand, products, and services in the waiting area

Using our application for calling numbers via TV, you also have a powerful digital signage solution that allows you to display videos, images, and various content configured by your own team, so you can reinforce your brand or present products and services to your customers while they wait in line.

Like it? Request a quote!

Management and Integration

Features that simplify and facilitate the daily lives of managers. Greater control for your service, less waiting for your customers! Replace your password panel with the new queue management software technology.

Remote management

All aspects of NextQS platform management are carried out securely through our online manager.

Using a browser, users with their own credentials and access levels can collaborate in configuring and managing the service process.

Real-time monitoring

Through our monitoring feature, you can observe critical service flow information in real time, such as: average wait time, average service time, people waiting, customers being served, queue status, agent status, and compliance with predefined SLAs.

Reports and data to support decisions

Define your service SLA, monitor KPIs generated in real time via the web, generate peak and efficiency reports to make assertive decisions about improving service.

You can also separate all information by branch and obtain consolidated or segmented data from your organization's entire service scenario.

API for Integrations

Integrate your electronic medical records, ERP, BI, or access control solution with our API, leave the complex task of queue management to us, and focus on your core business.

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SOME SYSTEMS ALREADY INTEGRATED WITH NEXTQS

A SaaS solution is the best choice for your business.

  • Cutting-edge technology

  • Reduced costs

DISCOVER THE ADVANTAGES OF SAAS

Come with us

  • Specialized customer service and support team

  • Solution approved by hundreds of companies

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