The best explanation for queue management through ticket calls consists of dividing the process into three parts:

1. Issuance
2. Call
3. Service

In more modern software, tickets are issued through each customer's smartphone, using a QR code instead of the traditional paper ticket.

The call will be made on the smartphone or TVs available on site, depending on the option chosen.

The content displayed on the screen can be customized to include queue information, as well as institutional/commercial information related to the establishment (Why not promote your products or services?).

The service can be activated automatically or by attendants, using their own computers, or via tablets and smartphones.

The System allows the issuance of reports with highly relevant strategic information.

• Average wait time per customer,
• Peak times,
• Total number of customers served on a given day,
• Performance of each attendant (agent),
• Service performance,
• Service details, etc.

This information can help you make better decisions, such as anticipating peaks, managing your team more effectively, improving processes, etc.