Organizing customer service on Children's Day: how to prepare your shopping mall for high demand

Commemorative dates, such as Children's Day, are synonymous with intense activity in malls and shopping centers. Families seek leisure, food, and gifts, and this increase in traffic directly impacts operations.

When visitor numbers increase, lines get longer, waiting times increase, and the experience can become frustrating. For managers, this means not only public dissatisfaction, but also staff overload and loss of efficiency.

The solution: technology to organize demand

NextQS customer service management software prepares your operation for times of high customer flow, ensuring greater organization and agility:

• Online scheduling and reservations, available 24 hours a day;
• Smart virtual queue that replaces physical queues;
• Self-service kiosks for quick check-in;
• Centralized management with real-time monitoring of the service journey.

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Immediate benefits:

• Fewer lines
• More agile customer service
• More satisfied customers
• More productive teams

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Children's Day is a great opportunity to attract customers and generate sales. With NextQS, you can ensure that this experience is positive from start to finish.

👉 Want to know how to apply this solution to your operation? Talk to our team and find out.

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