Imagine managing and reducing queues while offering a unique and personalized experience to your customers.
NextQs Smart Check-in allows your customers to check in online directly from their cell phones or at self-service kiosks, entering data quickly and conveniently. 📲
Benefits of the NextQS Smart Check-In feature:
✅ Agility in service
With Smart Check-in, customers can enter all the necessary information before they are even attended to. This significantly reduces waiting times and speeds up the service process, resulting in greater customer satisfaction.
✅ Secure data collection
Data marked as sensitive in Smart Check-In is not displayed in detailed service reports, ensuring the privacy of customer information. Only super administrators or authorized users can manipulate this data, and all exports are strictly monitored. Password requests and justifications are required for this procedure, complying with LGPD guidelines. In addition, a notification email is sent to the super administrator with details about who, when, and why the export was performed.
✅ Productivity in customer service
Agents can select the most appropriate check-in form for each service scenario, allowing them to fill in information in advance before putting the customer on hold or requesting additional data after adding them to the queue. Smart Check-in offers a feature that allows data to be copied with a single click, increasing agent efficiency and productivity.
Make the data work for you!
The information collected by Smart Check-in is a real gold mine for your marketing and loyalty strategies! Use this data to get to know your customers better and create personalized campaigns that increase satisfaction and loyalty.
Detailed data analysis will enable you to segment your audience accurately, resulting in more effective communications and meaningful results for your business.
Create a unique customer service experience and build customer loyalty. Use NextQs Smart Check-in and discover new opportunities!
To learn more, please contact us!
