Before NextQS, the Notary and Registry Office in Louveira used a simple ticket system, with no breakdown by specialty and no indicators to track operations. With the implementation of the solution, the team now has much better organization and more information to manage customer service.

We spoke with Claudiney Rocha to understand how this change has impacted the team's routine and the user experience.

What was customer service like before NextQS?

“Before NextQS, we used a very simple ticket system, with paper tickets identified only by a number. There was no breakdown by specialty, which made it difficult to direct each user to the the right receptionist or department. Furthermore, we didn’t have access to metrics and reports to monitor the operation.”

What were the main improvements?

“The main change was precisely in the call handling. Now I can track how many calls each employee handles, the average wait time, the duration of calls, and the busiest times of the day.”

With this information, we were able to better organize the team, reduce lines, and make data-driven decisions.”

What stood out most about the solution?

“What caught my attention the most is that NextQS goes far beyond a password system: it has become a true management tool.”

The reports provide a clear overview of operations and make it possible toobjectively monitorboth the team’s performance and the quality of customer service.”

Would you recommend NextQS? Why?

“Without a doubt, I would recommend NextQS. It’s a solution that benefits everyone involved: the manager, who now has the information needed to better manage operations; the team, which works in a more organized manner; and, above all, the customer, who receives faster and more targeted service.

For us, NextQS has made a significant difference in the management of our notary office.”

Claudiney Rocha
Louveira Notary and Registry Office
‍https://www.instagram.com/cartoriodelouveira?utm_source=qr

With clearer data on the volume of patient visits, wait times, appointment durations, and peak hours, NextQS helps managers make more confident decisions and identify opportunities for improvement in their day-to-day operations.

Would you like to learn how NextQS can help transform customer service management at your business?

‍Contact our team

‍