In modern environments, the use of ticket panels is a common practice for organizing customer service flow. However, as customer expectations increase, there is a need to add a more human touch to this technology. This is where calling tickets by name comes in, an innovation that transforms traditional panels into modern, personalized tools, improving the customer experience and bringing efficiency to processes.

By replacing impersonal numbers with names, the password panel is no longer just an organizational tool, but becomes a communication resource that is closer to the customer.

How Roll Call works in password panels

This feature is simple and efficient to use, employing technology to offer greater personalization and clarity in customer service.

Process steps on password panels:

Joining the Queue:

Upon arrival, customers register in the system by entering their name. This can be done at the reception desk, using a self-service ticket machine, or even digitally, via QR code or access link.

Real-Time Updated Dashboard:

The panel displays customer names in order of service, automatically updating each customer's position.

Custom Call:

When it is the customer's turn, their name will be displayed on the panel next to the service location, and an optional voice message can reinforce the call.

Integration with Notifications:

In more advanced systems, customers also receive alerts on their cell phones informing them when their appointment is approaching.

Benefits of upgrading the panel with Call by Name

The adoption of this system brings advantages that go beyond organization, adding value to customer service as a whole:

1. Humanization of care

Displaying the name on the panel, rather than just a number, makes the service more personal and welcoming, reducing the feeling of anonymity.

2. Clearer and more efficient communication

Calling people by name avoids common confusion in busy environments, where numeric passwords can lead to errors and frustration.

3. Modernization of the experience

Updating the panels to display names demonstrates that your company is committed to innovation and customer focus.

4. Emotional connection

Being addressed by name creates a positive impact, showing respect and care, which contributes to customer loyalty.

5. Organization and flexibility

Panels with name call support can also manage queues with different priorities, such as preferential service, ensuring a fast and fair flow.

Applicability in various sectors

Personalized name calling on panels is ideal for various sectors:

• Healthcare: Humanizes care in hospitals, clinics, and laboratories, making the process more welcoming.

• Public services: Facilitates flow in environments such as registry offices, call centers, and citizen service centers.

• Retail: Modernizes customer service in areas such as product pickup, customer service, or after-sales services.

• Bars and Restaurants: Improves the organization of waiting times, with information on estimated service times and position in the queue.

• Financial Institutions: Offers a personalized touch in banks and credit unions.

How to implement Name Calling in the password panel

The technology required for this modernization is affordable and easy to integrate. Systems such as NextQS offer advanced artificial intelligence features that transform traditional dashboards into modern and efficient tools.

Features of an updated dashboard with name calling:

Call personalization: Display of the customer's name on the panel with optional voiceover to enhance communication.

Integrated panel: Automatic updates with clear information for customers. With the digital signage feature, you can display exclusive content, present offers, broadcast information, and other communications from your brand.

Flexible configuration: Adjust priorities, multiple queues, and different service criteria.

Impact on customer experience

Updating the password panel with name calling is not just an aesthetic change—it is a transformation in how customers feel when interacting with your brand or service.

Benefits perceived by customers:

• Welcome: The name creates a sense of recognition and individuality.

• Comfort: Clear communication reduces doubts and makes the environment more pleasant.

• Trust: Modernization demonstrates a commitment to high-quality service.

Benefits for the company:

• Operational efficiency: More agile and organized processes.

• Error reduction: Personalized calls reduce the chances of confusion or duplicate service.

• Positive image: Positions the brand as innovative and attentive to customer needs.

NextQS has features and customizations tailored to your business!

If you are looking to modernize your ticket panels and provide differentiated service, NextQS is the ideal solution.

With NextQS, you can transform your ticket dashboard into a powerful tool to humanize, organize, and modernize customer service, delighting your customers at every stage of their journey.

Invest in innovation, stand out in the market, and offer an experience that customers will remember—and recommend. Request a quote!