Ensuring quality healthcare requires compliance with the ANS Protocol, a set of guidelines and tools that are essential for the transparency and organization of services offered to health plan beneficiaries. Integrating this protocol with service passwords not only ensures compliance with ANS Normative Resolution 395, but also promotes significant improvements in the efficiency of your service.  

Discover how NextQS can help you on this journey.

What is the ANS Protocol?

The ANS Protocol, established by the National Supplementary Health Agency, aims to regulate and standardize healthcare processes in health insurance plans. Normative Resolution 395, in particular, establishes clear guidelines to ensure that beneficiaries receive fair and efficient care, promoting transparency and good practice within healthcare services.  

How does integrating the ANS Protocol with service passwords benefit your service?

1. Compliance with standards

Integrating the ANS Protocol with your customer service passwords helps ensure that your company is fully compliant with Normative Resolution 395. This compliance not only avoids potential penalties, but also ensures that you are offering customer service in line with best regulatory practices.

2. Organization and efficiency

Integration allows for more efficient and organized password management. With the ANS Protocol, service passwords are managed in a way that ensures proper patient triage, significantly reducing wait times and improving the efficiency of the service flow. This results in a more satisfying experience for both patients and service staff.

3. Transparency

With the integrated system, beneficiaries have a clear and transparent view of the service. The ANS Protocol aims to improve the relationship with the beneficiary and, at the same time, encourage companies to resolve service demands quickly.

4. Ease of Monitoring

With the protocol, beneficiaries can easily contact the operator to check the status of their request, promoting faster and more efficient service.

How does NextQS facilitate this integration?

NextQS is a modern solution that seamlessly integrates the ANS Protocol with the service ticket system. Our platform offers efficient digital ticket management, improving organization, transparency, and compliance with regulatory standards.

Key features of NextQS:  

• Full integration with the ANS Protocol: Ensures compliance and optimizes the service process.

• Efficient ticket management: Reduces waiting time and improves service flow.

• Transparency for beneficiaries: Provides a clear view of the status of care.

NextQS: the complete solution for efficient and compliant customer service

Integrating the ANS Protocol with the appointment scheduling system is a strategic decision that brings significant benefits to the management of your healthcare services. NextQS offers the ideal solution to ensure this integration, providing more organized, efficient, and transparent services.  

Contact us and discover how NextQS can transform the customer service experience for your clients!