Customer

Miami Tennis Masters Event – Itaú Personalité

Problem

Ensuring agility, modernity, and personalized customer service at events with high foot traffic is a major challenge.

Solution

Control and organization of customer service flow with the 100% cloud-based NextQS solution. Customers entered the virtual queue by scanning the QR Code and filled in their details in advance using the Smart Check-in feature, speeding up customer service.
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After entering the queue, customers could track their position in the queue and estimated service time in real time through our exclusive WebApp, without having to download any applications.
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Proximity and arrival alerts sent via WhatsApp ensured greater freedom and comfort for customers while waiting. Our WhatsApp service, which fully served the LATAM (Latin American) customer, was a highlight.

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