Customer

Movida - Car Rental

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Problem

Movida sought to prioritize preferential service and organize waiting lines, bringing more agility and innovation. Another important point was the need to monitor the service journey to avoid bottlenecks and ensure customer satisfaction .

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Solution

With the implementation of the NextQS solution, Movida reduced waiting times by using QR codes or ticket printing at customized kiosks to enter the queue. Customers can track their position in the queue and the estimated wait time in real time directly on their cell phones and even receive alert messages , thanks to the direct integration of Movida's WhatsApp with NextQS.

The call TV template and ticket dispenser screen were fully customized with the logo, colors, and layout in line with the brand's visual identity.

User access and management relies on SSO (Single Sign-On) technology, which ensures greater agility and security in user login and authentication.

Remote monitoring of the entire service journey with comprehensive reports that ensure more efficient and faster decision-making.

With a simple and user-friendly solution, Movida's own IT team implemented the NextQS system.

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Movida + NextQS in numbers:

• Over 100 units implemented
• Monthly average of 120,000 service tickets
• Over 2,200 registered users
• Over 350,000 integration APIs per month
• Present on 2 continents

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This is just the beginning of another successful partnership! Come to NextQS!

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