With the end of the semester approaching, activity in the administrative offices and other administrative departments of educational institutions tends to increase considerably. Final exams, document requests, academic questions, and various other demands require organization to avoid queues, crowds, and long waits. In this scenario, investing in smart customer service management solutions in educational institutions becomes essential to provide a more efficient experience for students — and NextQS is the ideal partner for this.

Intelligent customer service

NextQS is a comprehensive queue management system that can transform the way institutions handle customer flow. With accessible and intuitive technology, the system offers features that make students' daily lives easier and optimize the work of administrative teams. Here's how it can be applied:

Custom self-service kiosk

Provide customized kiosks at the institution so that students can quickly and conveniently generate their passwords or join the virtual queue. The equipment can be customized with the institution's visual identity, reinforcing the image of innovation and care for the student experience.

Queue entry via QR Code

For those who prefer even more convenience, it is possible to join the queue directly from your cell phone with a QR Code posted on site or shared on the institution's official channels. Just scan it and you're done: the student will already be in the queue in a fully digital way, without having to face crowds.

Virtual queue with real-time tracking

After joining the queue, students can track their position in real time using NextQS's exclusive WebApp, without the need to download any applications. This allows them to plan ahead, optimize their time, and return to the service location at the right time, avoiding idle time and discomfort.

Integrated digital signage

When they need to wait on site, students can track their call on the panels and also receive useful information, institutional announcements, tips, or personalized content—making the wait more enjoyable, engaging, and informative.

Real-time data for strategic management

NextQS also provides valuable data for institutional management, supplying information such as average wait time, average service time, number of people in line, and comprehensive reports to monitor service efficiency. These metrics enable the identification of bottlenecks, the readjustment of teams, and the assurance of more efficient operations.

More agility, fewer lines: transform customer service at your institution

The final stretch of the semester doesn't have to be synonymous with chaos. NextQS also offers valuable data for institution managers, providing information such as average wait time, average service time, the number of people in line, and comprehensive reports to track service efficiency. These metrics allow you to identify bottlenecks, readjust teams, and ensure more efficient operations.

Want to learn more about how NextQS can help your institution? Talk to our team and find out!

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