Online Scheduling: greater efficiency and shorter queues for customer service

No more long lines, endless phone calls, and delays in the routine of clinics, laboratories, and hospitals.
NextQS's new online scheduling and booking feature puts the patient at the center of the experience, bringing more autonomy, convenience, and efficiency to the entire care journey.

The challenge facing healthcare institutions

Patients need to schedule appointments and services every day.
But in many clinics, laboratories, and hospitals, this process still relies on phone calls, complicated forms, or even waiting in line in person. The result is patient dissatisfaction and staff overload.

The solution: 100% online scheduling directly by the patient

With NextQS, scheduling can be done simply:

• Directly from your smartphone, no need to download an app.
• No complicated registration.
• Available 24 hours a day, every day.

And if the patient cancels, the slot is automatically released for another appointment, avoiding losses and optimizing the schedule.

Custom configuration for your operation

Each institution has its own particularities, and NextQS adapts to all of them:

• Customized services with images, prices, and professionals available.
• Automatic confirmation by email, SMS, or WhatsApp.
• Integration with the smart virtual queue, ensuring order and organization.
• Check-in at the self-service kiosk (optional).
• Capacity control and schedule blocking in special cases.
• Integration with Google Calendar, Apple Calendar, and Outlook.
• Centralized management, with real-time view of the schedule.

Immediate benefits

Implementing online scheduling brings benefits for everyone:

For patients:

• More autonomy and freedom
• Convenience to schedule from anywhere
• Reduced waiting time
• More satisfying customer service experience

For your company:

• Increased team productivity
• Fewer physical queues and greater agility
• Better use of available resources

Online scheduling directly by the customer is not just a tool, but an essential step in transforming customer service management in clinics, laboratories, and hospitals.
More efficiency, more organization, and an experience that truly values the patient's time.

Want to know more? Talk to our team and find out how to implement this solution in your institution.

‍