Discover how customer feedback can help you reach your business's full potential!
Customer satisfaction is at the heart of any successful business. With NextQS, you have access to the powerful CSAT tool, which allows you to measure customer satisfaction simply and efficiently, transforming feedback into valuable insights to improve your service.
How does it work?
After receiving service, your customers can scan a QR Code or access a link on their smartphone to rate their experience in just a few clicks. This assessment, based on the CSAT market standard, provides a clear and objective view of customer perception of the service provided.
You can make posters with QR codes available at service points so that your customers can evaluate the service they received by scanning this QR code. Alternatively, if the customer is following the service with a smartphone, the evaluation interface will be displayed automatically after the service is completed.
All evaluations received will be available on the NextQS Dashboard and in the Service Reports, which include the overall CSAT satisfaction index for the requested period and the satisfaction index for each service agent.
Benefits of CSAT research:
- Identify areas for improvement: Discover what is working well and what needs to be optimized in your internal processes and improved in your customer service.
- Increase customer satisfaction: Show that you care about your customers' opinions and are committed to providing the best experience possible.
- Improve efficiency: Use the data collected to optimize your processes and make more assertive decisions.
- Build customer loyalty: Satisfied customers return and recommend your services to others.
With NextQS, you have access to a comprehensive dashboard with CSAT survey results, allowing you to track the evolution of your customers' satisfaction in real time.
Don't waste time! Give your customers a voice and turn feedback into results.
Schedule a free demo and see how NextQS can improve your customer service!
