CSAT in practice: how to improve customer service by listening to customers
Long lines, slow service, and confusing processes can compromise the customer experience and even impact a company's bottom line. But how can you be sure what needs to be adjusted?
The answer is simple: ask the customer directly how they feel after receiving service.
What is CSAT?
The Customer Satisfaction Score (CSAT) is a market metric used to measure customer satisfaction in a practical and objective way.
With quick and intuitive research, it is possible to gather customer feedback immediately after interaction, transforming this information into strategic input to optimize processes and improve team performance.
How NextQS simplifies this process
NextQS integrates CSAT in a simple and efficient way, allowing the evaluation to be done immediately after service.
This means that your company can:
- Monitor customer satisfaction in real time
- Identify areas for improvement in the operation
- Make strategic decisions based on reliable data
In addition, data collection is fully digital, with a modern look and easy to respond to, ensuring greater customer engagement.
More than just numbers, understand the value of CSAT in the customer journey
Managers can track evaluations received directly through the NextQS Management Dashboard, analyzing results by period, team, and agent. With Customer Service Performance Reports, you can view complete data and clearly identify areas for improvement.
This transparency strengthens trust between the company and the customer, generating greater satisfaction, credibility, and loyalty. After all, when customers realize that their opinion is valued and leads to real change, they tend to remain more engaged with the brand.
Measuring customer satisfaction is not just a metric; it is a way to transform the operation.
With NextQS CSAT, your company has a practical, reliable tool that is aligned with market standards to continuously evolve.
👉 Want to understand how CSAT can help your company perform better in customer service?
Contact our sales team and find out for yourself.
