Delays in service are one of the main challenges in queue management. And with Remaza, it was no different.
Consórcio Remaza, a company with over 56 years of experience serving the public, identified the need to invest in a solution capable of modernizing its in-person customer service process—and to do so, it turned to NextQS.
As a company with extensive experience in the field of movable and immovable property consortiums, Remaza understands the importance of enriching its customers' experience, especially with regard to face-to-face service.
Thus, since 2022, it has opted for the best solution on the market and has managed to optimize its operational control and improve its performance, offering greater efficiency and minimizing waiting times for its customers.
Remaza has invested in NextQS's exclusive resources and solutions!
Optimizing queue management to reduce customer dissatisfaction
Having a basic queue management system is one of the biggest problems for companies that want to offer the best service to their customers.
Good planning for queue management involves innovation and technology, which is why it is necessary to invest in digital transformation.
Remaza quickly identified this need and sought a solution to improve its customer service management and reduce waiting times for its customers, who previously had to wait in a single line.
In other words, with this change, Remaza transformed its customers' experience during the service journey.
Remaza + NextQS: A successful partnership
Remaza's first contact with NextQS happened organically, and as soon as the company presented its needs, we knew exactly what it required.
It was essential to organize in-person service, optimize queue control by service type, and obtain the best resources for ticket forwarding (an important feature of NextQS, which redirects customers to another service with the same ticket number) to improve the way customers and the brand interacted in person.
Through customization of the service and NextQS software, Remaza was able to scale the operation and optimize service, reducing average wait times and improving service time (and performance).
Through the NextQS solution, the collection and analysis of such information made it possible to:
- Measure service efficiency;
- Better control customer traffic;
- Optimize queue organization;
- Reduce costs and increase profits;
- Increase team productivity;
- Get accurate reports in real time;
- And much more.
Do as Remaza does and count on the best solution for managing in-person queues on the market. Invest in the best system for organizing and managing in-person service.
