Customer

Samarco Mining

Problem

Samarco sought to optimize gatehouse services, ensuring greater organization, agility, and innovation.

Solution

Implementation of the NextQS queue management system, offering several options for joining the queue: via QR Code, link, or by printing tickets with customized self-service kiosks, allowing users to track their position in the queue in real time directly on their cell phones with the exclusive WebApp.

The TV with digital signage integrated into the call panel displays exclusive content that minimizes the perception of waiting and improves visitor satisfaction.

An important differentiator is the online monitoring of service demands and flows, in addition to the extraction of reports with indicators for decision-making and continuous improvement.