The customer service team at SOMOS Educação found the perfect partner in NextQS. Our tool has improved queue management, enabling real-time monitoring and comprehensive analysis of the customer service journey.

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"Over the past year (2023), I used NextQS extensively to organize the flow of customer service for the help desk. It was a tool that greatly helped our daily routine, not only to organize the flow of customer service in the correct order, but also to have an idea of how long the next person was waiting in line and how long each service call was taking on average. Systematizing everything in one place optimizes our time and work. Another interesting point is that the virtual queue showed our students where they were in line, so they could organize themselves and have a rough idea of how long it would take to be served. It's a useful tool for both us teachers and our students."

Luana Bezerra

Coordination Analyst

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Offer your customers a more peaceful, predictable, and comfortable waiting experience with NextQS!

The solution for your business is here. Contact us and let's transform your customer service together!