In an increasingly dynamic and demanding business environment, your company needs a customer service solution that keeps pace with this complexity. With NextQS, you have complete control to customize service flows and policies, creating a process that truly aligns with your operations, whether for a physical store, clinic, hospital, or any other sector that requires efficient queue management.
But after all, what are Service Policies?
Service policies define how and when tickets will be called, taking into account the different queues at your service location. They are designed to cover all situations and give managers the flexibility to adjust the flow in real time, according to the goals that need to be achieved.
Among the main items that can be configured are the name of the policy, the unit (branch), the service points where it will be applied, and the priority blocks. They can include one or more queues and define the order of service, either on a first-come, first-served basis or in a customized manner.
With this flexibility, it becomes much easier to organize service and ensure an efficient experience for everyone.
Why is NextQS the right choice?
- Customizable service flows
Adapt each step of the service process to the specific needs of your business. Set priorities, configure direct calls, and redirect customers to the appropriate departments. With NextQS, you can establish customized rules that optimize workflow, including the ability to redirect to another queue and, optionally, edit or enter the customer's name and phone number, ensuring greater agility and efficiency.
- Easy and modern access
Your customers can join the queue from anywhere using QR codes or self-service kiosks. NextQS offers a virtual waiting experience, with real-time updates sent via WhatsApp or SMS, without the need to download any apps. The simplicity of accessing customer service directly reflects on customer satisfaction.
- Innovative customer service
Modernize queue management and surprise your customers with features such as ticket calls on TV with a customizable interface, automatic notifications when it is almost your turn, and the possibility of waiting in multiple queues simultaneously. All this to ensure a faster and hassle-free experience.
- Data-driven decisions
With detailed reports and real-time monitoring, you have access to important KPIs, such as average wait and service times, allowing for immediate adjustments and continuous improvements to the process. In addition, NextQS facilitates the export of leads and data collected during service, helping your team make more assertive decisions.
- Full integration
NextQS allows for seamless integration with other systems essential to your business, such as ERPs, BIs, and electronic medical records, optimizing the entire operation and allowing you to focus on your core business, while queue management is fully automated.
Advantages of NextQS for your company:
- Flexibility to customize complex service flows
- Modern experience with access to the queue via QR Code and notifications via WhatsApp
- Real-time monitoring and detailed reports for strategic decisions
- Full integration with business management and customer service systems
- Scalable, secure, and easy-to-implement SaaS solution
Modernize your customer service right now!
With NextQS, you transform queue management into a fluid and highly efficient process, offering your customers an innovative and high-standard experience.
Want to know more? Contact us and find out how we can help your company evolve!
