Customer

Unimed Western Pará

Problem

Unimed faced challenges typical of a hospital setting, where patient volume is high: the need to organize care by service type and priority, reduce perceived wait times, improve communication with patients while they wait, and ensure greater clarity and predictability in the flow of calls.

Solution

The implementation of NextQS has modernized patient care management, bringing greater organization, efficiency, and a better experience for patients and staff:

Custom self-service kiosks

• 18-inch ticket dispensers
• Intuitive interface and customizable queues for hospital services
• More autonomy for patients

‍

TVs with on-demand content and digital media

• Organized and easy-to-view password calls
• Use of digital media to guide and inform patients
• Reducing anxiety while waiting

‍

Smart Queue Management

• Organization ofthe service flow
• Service rulesbased on priority and type of service
• Greater control and productivity for the team

‍

‍

‍