Visiting a veterinary clinic can be a delicate moment for both the owner and the pet. Whether it's for a simple consultation or emergency care, waiting time and the organization of care make all the difference in the customer experience.

Imagine a more organized environment, where the owner does not have to wait in the waiting room with their agitated pet, and where the pet is called by name for treatment. This is now possible with NextQS, a system specializing in queue management and optimizing the customer experience.  

More humane (and pet-friendly) queues

Upon arriving at the clinic, instead of facing a long and noisy queue, the guardian can check in at the self-service kiosk with just a few taps—or even join the queue virtually before leaving home. And when it's time for the appointment? The call is personalized with the pet's name, adding a touch of affection that builds loyalty and delight.

With NextQS, veterinary clinics can offer:

Virtual Queue: more freedom for guardians (and less stress for pets)

Guardians can wait for their appointment wherever they want —whether in their car, at a nearby café, or even walking their pet around the clinic. They receive real-time updates and only go to the clinic when they are about to be called. This reduces anxiety for animals, especially for pets that cannot be close to each other due to behavioral or health issues, and significantly improves the customer experience.

Personalized totems: modern service from the moment you arrive

Self-service kiosks, which can be customized with your clinic's visual identity, allow guardians to check in quickly in a simple and intuitive way. In addition to streamlining the flow, they convey an image of modernity and organization.

Personalized calls: more care in customer service

Instead of the traditional numeric paging system, the call panel displays: "Thor, please proceed to room 3" or "Luna is being called for a consultation with Dr. Carlos." This personalization creates an immediate emotional connection and demonstrates individualized attention.

Entertainment and information while waiting

When it is necessary to wait on site, guardians can follow the call panel with integrated digital signage. In addition to indicating who is being attended to, the TV can display promotional content from the clinic itself, services such as bathing and grooming, vaccinations, animal health tips, and even partnerships with pet shops in the region.

Real-time alerts that help you stay on top of things

Keep your customers informed at all times, as NextQS also offers smart alerts via WhatsApp, Telegram, or SMS, notifying them of:

About the position in the queue

Estimated waiting time

When it's your turn to be served

All this without having to download any apps!

Multiple simultaneous queues: time optimization

In clinics offering multiple services, the system allows a guardian to join different queues simultaneously. For example, a customer can schedule a veterinary appointment and a bath and grooming session at the same time, receiving separate notifications for each service when it is their turn.

Integration with Medical Record and Management Systems

NextQS integrates seamlessly with your veterinary clinic's electronic medical record and ERP systems, using modern technologies such as APIs and Webhooks to create a continuous flow of information between systems, allowing you to:

Access to data in a single interface, reducing operational complexity—each tutor and pet are served in a more agile and personalized way, according to their needs.

ll integrations follow strict security standards, ensuring the privacy of your clinic's and your clients' data.

Management in the palm of your hand

In addition to transforming the customer experience, NextQS delivers efficiency to the clinic staff, with:

Real-time KPIs to monitor service performance;

Remote management, which allows you to monitor service from anywhere;

Comprehensive reports on average wait times, service by department, customer satisfaction ratings, and much more.

Attentive service, technology, and organization: this is what NextQS offers veterinary clinics.

 If your mission is to provide excellent care for pets and their owners, you can count on a solution designed to transform every step of the care journey—from check-in to the final smile.

Want to know how NextQS can transform the experience at your veterinary clinic? Request your personalized quote here.

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