NextQS is always innovating to offer the best solutions for queue management. Now, we present the new remote service feature via videoconferencing, which brings convenience and efficiency, as well as agile and technological service to your customers.

This feature eliminates the need for customers to be physically present, allowing services to be provided in a virtual environment with the same quality and personalization as face-to-face service.

How does videoconferencing work?

The feature is fully integrated with the NextQS queue management system, and its operation is simple and flexible:

Registration of custom links

The attendant defines and registers the videoconferencing links associated with each type of service directly on the platform.

Virtual Queue

Customers join the virtual queue via a QR code or link on the company's website.

Automatic notifications

As soon as it is the customer's turn, they receive a notification via SMS, WhatsApp, or Telegram, with the link to access the videoconference room.

Remote service

With one click, customers can access remote support via platforms such as Zoom, Google Meet, or Microsoft Teams, chosen by the company according to their preference.

Advantages and benefits of the new feature

• Convenience: Services provided from anywhere, without the need to travel.

• Reduction of physical queues: More organized and pleasant environments , with less crowding.

• Agility and efficiency: Virtual queue management reduces waiting times and optimizes company resources.

• Flexibility: Integration with leading video conferencing tools, adapting to what your team already uses.

• Personalized service: Ensures an exclusive, high-quality experience even in a remote environment.

• Innovation and image of modernity: Shows the market that your company is a benchmark in innovation and customer focus.

Applications in various sectors

The NextQS videoconferencing feature is highly versatile and can be used in different areas:

• Clinics and Medical Offices: Teleconsultations , screenings, and initial guidance for patients.

• Education: Question and answer sessions, academic support, and administrative meetings.

• HR: Remote support for employees and candidates.

• Logistics: Remote screening of drivers and organization of loading and unloading flows.

• Technical Support: Online diagnosis and troubleshooting.

• Public Services: Online service for requests and information.

Innovate with NextQS

By implementing video conferencing, your company not only optimizes processes and improves the customer experience, but also reinforces its position as a leader in innovation in the market.  

Request a quote and discover how this feature can transform the way you serve your customers and take your operation to the next level!