Providing a good experience for your customers involves knowing how to improve queue management and speed up in-person service. After all, no one likes to wait in line for hours, right?  

That's why NextQS has developed unique features for effective and delightful queue management. In this article, you will discover:

• What is NextQS?
• What are the NextQS queue management features?
• How the solution improves your customer's experience while waiting.

Want to know more? Just keep reading!

What is NextQS?

NextQS is a modern, comprehensive, and flexible cloud solution that allows for customization according to the needs and peculiarities of your type of service.  

In addition to offering an innovative customer service experience, our software delivers strategic data that will assist in decision-making for continuous improvement of customer service.

Transform your customer service with NextQS through:

- Simple and quick implementation;
- Flexible and customizable configuration and operation;
- Real-time data management;
- API integration with existing systems;
- Specialized support and service.

We specialize in queue management systems and improving the in-person service process. That's why we offer innovative resources to improve your customer's experience. Check them out:

Unraveling NextQS features

Providing quality, satisfactory customer service is essential to the success of any business. With this in mind, NextQS offers an innovative, feature-rich solution to optimize the customer service experience.  

Ideal for modernizing and improving customer service, our features such as access to the waiting queue via QR Code, alerts via WhatsApp, Telegram, and SMS, virtual waiting, waiting in multiple queues, digital signage, and self-service kiosks allow your company to offer an exceptional service experience.  

Simple Access via QR Code

You can join the queue by scanning the QR Code on the service kiosk screen or using a poster generated by the NextQS manager, which can be made available at the reception desk. Customers can scan it using their smartphones and quickly and conveniently access the service queues.

Alerts via WhatsApp, Telegram, and SMS

With NextQS, you have the option to replace printed passwords with messages sent via WhatsApp, Telegram, or SMS. Your customers receive a message containing the service forecast, which offers greater mobility and convenience. They will be notified minutes before their appointment and called via message when the time is right.

Virtual Waiting Room without the Need for Apps

One of the great advantages of NextQS is the ability to offer your customers an incredible real-time waiting interface, without the need to download apps. When joining the queue via QR Code or a link sent via WhatsApp, Telegram, or SMS, they will have access to real-time information about their position in the queue and estimated wait time.

Digital Signage and Customer Experience

Digital signage is an essential resource for queue management, as it allows for the electronic display of various content while customers wait for in-person service. Among the main benefits for the business are:

- Improves the customer experience;
- Reduces the perception of waiting time in line;
- Increases brand engagement rates;
- Enables greater exposure of products and services;
- Increases your sales and generates more revenue.

Waiting in Multiple Queues

A revolutionary feature of NextQS is the ability for customers to enter multiple service queues at the same time. This means they can continue to advance in one queue while being served in another, providing a more efficient and productive service experience.

Modern Self-Service Kiosks

For scenarios that require a more traditional operation, NextQS offers its exclusive self-service kiosks for printing tickets. They are modern, customizable, easy to operate and implement, providing a simplified service process.

Exclusive NextQS benefits

When it comes to managing customer service operations efficiently, it is essential to have a solution that offers easy implementation and simplified use. That's where NextQS comes in, providing a fast and user-friendly experience.

Customize and organize your service queues in an adaptable and efficient manner

One of the notable advantages of NextQS is the ability to customize and organize your queues, flows, and service priorities according to the particularities of your business. Whatever type of service you offer, NextQS adapts perfectly to your workflow.

Streamline your service and surprise your customers

Agility in customer service is essential to providing a satisfying experience for your customers. With NextQS, you can reduce wait times and resolve issues quickly. Imagine allowing your customers to wait for service in multiple queues simultaneously, providing efficient service and saving them valuable time.

Strengthen your brand with NextQS and the power of Digital Signage

In addition, the Digital Signage feature integrated into the NextQS ticket panel offers an excellent opportunity to promote your brand, products, and services while your customers wait to be served. It is a smart way to take advantage of waiting time to strengthen your image in the market.

Dynamism and flexibility for your customer service operation

• Operation: With features such as direct calls, call forwarding, and callbacks, the solution offers greater convenience to your customers while optimizing service and streamlining processes.  
• Infrastructure: With options such as a complete equipment ecosystem, adaptation of existing hardware, or use of our 100% cloud-based software, NextQS allows you to tailor the solution to your business needs.  

Seamless integration with your systems for strategic data

Seamless integration with your systems, medical records, POS, CRM, or BI is a reality with NextQS. Thanks to its API, you can centralize and consolidate data for efficient management based on strategic information.

Simplified real-time monitoring and remote management

With NextQS, you also have access to real-time monitoring, allowing you to track service flow and important KPIs. And the best part is that all of this can be managed remotely through an intuitive and easily accessible web interface.

Comprehensive view and optimized experience across multiple branches

If you have multiple branches, NextQS offers the ability to consolidate data from all units or analyze management reports individually. This provides a comprehensive view of the efficiency of your service operation and valuable insights for strategic decision-making.

Simple, agile, and user-friendly implementation, configuration, and use;

A notable feature of NextQS is its ease of software implementation, with flexible configuration and optimized management, as well as simplicity of use for users (customers and employees) and adaptation to your infrastructure and objectives.

In addition, with our simple and affordable billing system, SaaS (Software as a Service), you can count on NextQS to make payments according to your service volume.

Specialized support and service

You will not be alone when implementing NextQS. You can count on the support and assistance of a specialized team, ready to help you every step of the way and ensure that you get the most out of the solution.

Enhance your customer's experience in queues with NextQS

Now that you know the key features of NextQS and have discovered the unique benefits of our solution, start transforming your customer experience.  

Getting started is easy: Contact one of our specialists!

We are ready to help your company transform your customer's experience while waiting and during the service journey.

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