NextQS exclusive features | Modernize your customer service

How NextQS transforms customer service

With NextQS, you go beyond queue management, offering a complete and innovative experience to your customers: organized service, less waiting time, and greater satisfaction.

Scheduling

The customer chooses the day and time, reducing in-person queues and ensuring faster service.

Customized totem

Self-service kiosk for printing tickets, customized with your company's visual identity.

QR Code

Customers can join the queue directly from their smartphone by scanning the QR Code in person or remotely.

Screening and reception

Your reception team can add customers to the queue using a dedicated application that works on tablets, smartphones, and computers.

Virtual queue

An exclusive web app with real-time queue position information and service estimates, without the need to download any apps.

Smart check-in

Allow your customers to check in directly via their smartphone or at self-service kiosks, quickly and conveniently entering their details before or after receiving a ticket number.

Multiple queues

Your customers can select various services with a single password and continue to progress through the queues while being served, without losing their place.

Alerts via WhatsApp and SMS

Automatic notifications to customers about service estimates. Greater mobility while waiting, ensuring more dynamic and connected service .

100% remote service

With the option of providing service via videoconferencing, your company eliminates the need for customers to be physically present.

TV on demand

Call the next person in line by ticket number or name directly on your establishment's TV. Take the opportunity to advertise promotions and news, strengthening your brand.

CSAT satisfaction survey

At the end of the service or through QR Codes, your customers can evaluate the service received using the CSAT standard.

Lead export

A feature that simplifies the collection of customer information, gathering smart check-in data and CSAT survey results, allowing managers to take actions to strengthen the relationship between customer and brand.

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Smart management

Replace your ticket dispenser with the new NextQS queue management software technology: greater control over your service, shorter waiting times for your customers, and more efficient management!

All this with the ease of fully remote management and configuration via the web.

Why choose NextQS?

Customizable policies

Define simple or complex service rules and flows according to the needs of your operation.

Online monitoring

Define your service SLA and monitor KPIs in real time through the Management Dashboard.

Reports

Extract data about the service journey, with filters for segmented analysis and export in .pdf or .csv format.

API for integration

Integrate systems such as medical records, ERP, BI, SSO, among others.

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Some systems already integrated with NextQS

Differentials

Our platform was designed to go beyond the conventional, offering maximum flexibility and customization for your business. NextQS imposes no barriers; the focus is on your freedom and growth.

Full scalability;

Flexible business model;

Specialized support;

Solution approved by thousands of companies.

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