Organize queues, reduce waiting times, and improve your customers' experience with our complete queue and service management solution.
Discover the main features of our solution:
Compare and see why NextQS is the right choice:
| Criterion | NextQS | Others | Evidence / Observations |
|---|---|---|---|
| Hybrid service (in-person and remote) |
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Enter the queue via QR Code/totem/reception. |
| Apps/PWA for agents (attendants) and kiosks |
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The operation can be performed via a browser or as apps (PWA) installed on a smartphone/PC, making everyday life easier without relying on a browser. |
| Customized kiosk for issuing tickets with service hours configuration |
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The totem allows you to configure days and hours of operation. Useful for networks with variable schedules and to prevent passwords from being issued outside of business hours. |
| Configuration by service type and priorities |
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Policies with multiple criteria, recalls, and redirects. |
| Waiting in Multiple Queues (one ticket, multiple services) |
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Differential for sorting → service → post-service flows. |
| “Call After” (interval between calls) |
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Keep the journey flowing with the same password. |
| Multi-unit and centralized management |
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Consolidated view by organization/branches. |
| Virtual Queue: self-service on the customer's cell phone (no ticket printing) |
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Quick check-in with real-time wait time estimates and queue position. |
| Estimated waiting time displayed at check-in |
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Informed decision before joining the queue. |
| Proactive communication (WhatsApp/SMS/Telegram) |
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Reminders, proximity alerts, and remote service links. |
| Called by AI and by name/position |
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Caller ID, customer name, and history. |
| Customer satisfaction survey (CSAT) |
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Receives customer feedback and enables targeted campaigns. |
| Scheduling integrated into the queue |
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Reservation becomes scheduled entry, with priority/slot. |
| Capacity, tolerance, and lock rules |
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Slots by schedule, holidays/vacations, limits per range. Daily limits per queue. In each queue, it is possible to set a daily limit for tickets. |
| No-shows under control (reminders and reallocation) |
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Reduces absenteeism and optimizes occupancy. |
| Corporate Single Sign-On (SSO) |
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IT-centralized user authentication policies. |
| Integration APIs |
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Integrates ERPs/CRMs/POS/Medical Records and BI/Data Lake. |
| Event webhooks (real time) |
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Automation of notifications and event information. |
| Multi-level access profiles (units/points/services) |
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Detailed rules by profile and operational scope. |
| LGPD and sensitive data in Smart Check-in |
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Sensitive/internal fields and export governance: Password confirmation + justification (“reason”) before exporting leads. |
| Real-time monitoring with graphics and focus on SLA (queue/agent) |
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Live KPIs (average wait/service time, currently waiting, comparison) and Queues/Attendants/Customers tabs. SLA parameters per queue: definition of minimum/maximum service times – basis for SLA targets and control. |
| Reports and export |
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PDF/CSV reports and BI integration. Health (differential): consultation of the ANS protocol in reports, when the unit has an active registration. |
| Customizable call panel (templates) |
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Call by password/name and visual customization with your brand identity. |
| Integrated digital signage |
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Playlists, priorities, product/service offerings, and programming schedules. All with remote management. |
| Progress Kanban and call history |
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Ideal for picking up items: sorting/shipping or for meals in preparation/ready to go. |
| Remote service via videoconferencing (Meet/Zoom/Teams) |
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Link automatically sent to the customer. |
| System Updates |
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Frequent updates, continuous improvements for everyone, at no extra cost. |
| Specialized Support and Maintenance |
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Dedicated support and close monitoring to ensure continuous stability. |
Complete
Partial / depends on project
Absent / improvised
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