The healthcare sector is constantly evolving, and the patient experience has become as important as the quality of medical services. In 2025, offering efficient, humane, and innovative care will be essential to retaining patients and standing out in the market. In this article, we will explore 10 practical strategies to delight your patients and transform care at your hospital, highlighting how NextQS can support you in further optimizing the patient journey.

1. Offer prompt service

No one likes to wait, especially in a healthcare setting. Reducing wait times not only improves the patient experience, but also increases a hospital's operational efficiency.

How to implement:

• Use queue management systems that offer real-time service forecasting.

• Allow patients to check in remotely.

NextQS is a perfect example of how to integrate these features, with capabilities that enable digital entry and management across multiple queues.

2. Invest in comfortable waiting areas

The atmosphere of the waiting area can significantly impact a patient's perception of their hospital. Well-designed environments can alleviate anxiety and create a positive experience.

Practical tips:

• Use soft colors and adequate lighting.

• Provide comfortable seating and keep the space well organized.

• Offer complimentary water, coffee, or tea.

3. Use digital entertainment

Waiting time may seem shorter when there is something interesting for the patient to watch or interact with.

Suggestions:

• Use monitors to display educational videos about health.

• Create awareness campaigns or information about hospital services.

• Show movies, series, or videos for entertainment.

NextQS's digital signage functionality facilitates the display of varied content, reducing the perception of waiting.

4. Adopt virtual queues

Virtual queues are a trend that is here to stay. They allow patients to join the queue via their cell phones, without having to be physically present.

Instead of waiting on site, they can opt for a virtual wait, which allows them to be notified when they are close to being served.

Benefits of virtual queues:

• Avoid crowds at the reception desk.

• They allow patients to take advantage of the time to perform other activities.

• They reduce the stress of waiting while standing or sitting.

NextQS offers access to the queue via QR Code to facilitate entry into queues, without the need to download apps.

How to implement:

• Send real-time updates to the patient's smartphone.

• Allow him to follow your position in the line from a distance.

This feature is available in NextQS, ensuring greater comfort and mobility for patients.

5. Communicate clearly and proactively

Transparent communication reduces anxiety and improves the patient experience. Notifications and updates on the status of care are essential.

How to improve communication:

• Send alerts via WhatsApp, SMS, or Telegram to notify customers when their appointment is approaching.

• Use a virtual interface to provide information on the position in the queue and the estimated waiting time.

• Have a team trained to respond to questions with empathy.

NextQS resource technology enables efficient communication with automatic real-time information.

6. Personalize customer service

Every patient is unique, and showing that you understand their needs can make all the difference.

Personalization strategies:

• Use the patient's name in the call, demonstrating a personal touch.

• Offer priority service options for specific groups, such as the elderly and pregnant women.

• Collect feedback to adjust services and customer care.

NextQS allows you to customize service policies and set priorities, making the process more flexible and humanized.

7. Provide self-service ticket kiosks

Self-service kiosks streamline processes such as check-in and ticket collection, reducing the workload on reception staff.

Advantages:

• Reduced waiting time.

• Improved queue organization.

• Greater autonomy for patients.

With NextQS, you can purchase customized ticket dispensers or reuse existing equipment, saving resources.

8. Use data to improve operations

Data collection and analysis are essential for identifying areas for improvement and optimizing internal processes.

Important metrics:

• Average waiting time.

• Peak times for customer service.

• Number of patients seen per day.

NextQS offers detailed reports and real-time monitoring of key KPIs, facilitating strategic decision-making.

9. Inclusive and welcoming environment for all customer profiles

A well-planned environment is essential to delight your customers and ensure that everyone feels comfortable and welcome.  

Invest in accessibility

With the installation of ramps, elevators, and bathrooms adapted to accommodate wheelchair users, seniors, and people with reduced mobility. These measures demonstrate care and respect for diverse needs.

Create a custom layout

Specific areas tailored to different customer profiles, such as:

• Play areas for children, with toys and colors that promote tranquility.

• More comfortable and quiet areas for seniors and pregnant women, with ergonomic seats and clear signage.

10. Train your team to provide personalized service

As important as technology is, the human factor is irreplaceable. A well-trained team is essential for building connections with patients and conveying confidence.

Points to note:

• Teach the team to listen and understand patients' needs.

• Emphasize the importance of clear and empathetic language.

• Provide regular training on the use of management and customer service tools.

When combined with NextQS's technological solutions, humanized care ensures a more positive experience for your patients and builds customer loyalty.

Why choose NextQS as the ideal solution?

NextQS is a comprehensive queue management platform that combines cutting-edge technology with a focus on the patient experience. Its key features include:

• Virtual lines and online waiting: Entry via QR code, tracking via the exclusive WebApp, and multiple lines;

• Integrated Digital Signage: Display of informational and entertainment content;

• Automated messages: Notifications via WhatsApp, SMS, or Telegram.

• Strategic reports: Detailed data to improve operations.

• Complete customization: Definition of priorities and exclusive policies for the service flow.

With NextQS, your hospital will be prepared to meet patient expectations year-round, delivering agility, comfort, and innovation.

Start 2025 by bringing technology and innovation to your patients

Delighting your patients in 2025 requires a balance between technology and humanization. By implementing these 10 strategies, your hospital will be on track to transform the patient journey, increasing satisfaction and strengthening your business's reputation.

With NextQS, you will have the ideal tool to optimize processes, manage queues efficiently, and create memorable experiences for your patients.  

Invest in the future of healthcare and stand out in the healthcare market! Request a quote now and join NextQS!