If you own or manage a fast food chain, you know how slow lines and disorganized service can hurt the customer experience and, consequently, your business. After all, no one likes to wait a long time to place an order or pick up their meal, right?
In this scenario, traditional technologies such as pagers and LED call panels may seem like a solution, but they often cause more problems than they solve. This is because high maintenance costs, limited resources, and poor flexibility are just some of the challenges faced by those who still use these systems.
But don't worry, this is where NextQS stands out as an innovative solution to transform the customer service experience in fast food chains. Follow along and find out!
Why can the use of traditional technologies disrupt fast food chains?
Traditional queue management technologies, such as pagers and call boards, have several limitations. First, these systems require constant maintenance. Pagers, for example, are physical devices that can be easily damaged or lost, resulting in additional costs for replacement and repair. In addition, they rely on batteries that need to be replaced regularly.
LED call panels, while useful for informing customers about the status of their orders, also have their limitations. These panels are usually fixed and do not offer the mobility that customers expect. In addition, the lack of customization and the inability to provide real-time information about wait times or position in line can increase customer frustration.
The solution? NextQS!
NextQS is a modern and innovative solution designed to solve the problems associated with queue management in fast food chains. With an approach based on 100% as a Service technology, NextQS offers a complete and user-friendly platform that significantly improves customer experience and operational efficiency, as well as exclusive features that help you manage, monitor, and enhance the quality of your service.
How does NextQS work?
Integrating different channels, technological resources, and innovative tools, NextQS is a solution capable of streamlining service and improving the organization of your fast food restaurant.
Our solution allows your customers to join the queue virtually, using a QR Code, without having to download any apps. NextQS allows customers to wait their turn from anywhere, offering practical updates on service via WebApp. This means they receive information about waiting times and their position in the queue in real time, and are notified via WhatsApp, SMS, or Telegram when their order is ready.
And with the Digital Signage feature integrated into the call panel, fast food chains can promote their brand, products, and services while customers wait, minimizing the perception of wait time and increasing brand engagement.
With the call for passwords on TV, the network has access to an interface that can be customized via a manager and through artificial intelligence resources, allowing the call to be made by the customer's name or order number.
Key benefits of NextQS for fast food chains
Mobility and comfort
One of the main advantages of NextQS is its ability to offer customers greater mobility and convenience. Through proximity alerts via WebApp, WhatsApp, SMS, or Telegram, customers can track the status of their orders without having to stay confined to a specific area of the restaurant. This not only reduces the perceived waiting time, but also provides a more enjoyable and less stressful experience.
Reduction in maintenance costs
By replacing traditional systems with a cloud-based solution, NextQS helps significantly reduce maintenance costs and technical issues. Without the need for physical devices such as pagers, fast food chains can save resources and avoid the complications associated with maintaining such equipment. In addition, the cloud platform offers a range of features, enabling continuous updates and improvements without service interruptions.
Personalized service
NextQS offers unique features, such as calling via voice TV by customer name or password or order number, providing a much more personalized and attractive service. This feature not only makes the calling process more efficient, but also helps to create a more personal connection with the customer by calling them by name. Personalization in customer service can increase customer satisfaction and encourage brand loyalty.
Flexible application
The flexibility of NextQS allows it to be applied in various types of establishments, from fast food outlets and high-demand restaurants to food trucks and food court establishments in shopping malls. The 100% remote configuration and management make the implementation of the system simple and efficient, easily adapting to the specific needs of each business. Integration via APIs allows you to integrate your systems simply and efficiently.
Strategic data
NextQS allows you to monitor important data on service efficiency, facilitating decision-making with the extraction of complete reports. Monitoring peak times, queue sizes, and team performance in real time helps optimize resources and continuously improve operations.
How does NextQS change your customer's perception?
Modern waiting experience
By adopting NextQS, fast food chains can offer a modern and personalized waiting experience, similar to that of large restaurant chains. This adds value to the business and improves customers' perception of the brand.
Mobility and freedom
Customers are free to wait their turn anywhere, thanks to alert messages sent via WhatsApp, SMS, or Telegram. This increases comfort and convenience, reducing the frustration associated with waiting times.
Operational efficiency
Reducing wait times and speeding up customer flow helps optimize operational efficiency. With faster, more efficient service, fast food chains can increase their revenue and improve customer satisfaction.
Information and dissemination
Displaying promotional and informational content while waiting helps reduce the perception of waiting time and promotes the brand, products, and services. This not only improves customer engagement but can also increase sales.
NextQS: the recipe for your fast food success!
In a market as competitive as fast food, efficient service is key to success. This is where NextQS comes in as an innovative and efficient solution, offering a comprehensive and user-friendly platform that transforms the customer experience and improves operational efficiency.
With advanced features such as Proximity Alerts, Personalized Voice Calling, and Integrated Digital Signage, NextQS modernizes customer service and provides a personalized and comfortable waiting experience.
If you are looking for a complete and efficient solution to end disorganized lines and improve service at your fast food restaurant, NextQS is the ideal choice. With it, you can guarantee an incredible experience for your customers, increase the efficiency of your business, and reduce operating costs.
Don't waste any more time and try NextQS right now! Contact us and find out how this innovative platform can improve your fast food service.
