Organizing customer service flow is not always easy. Crowded queues in some areas, idle employees in others, and dissatisfied customers due to unnecessary waiting times are recurring challenges. With this in mind, NextQS presents its New Scheduled Service Policy, a solution that offers total flexibility to create service rules that adapt to the reality of your operation—in real time.

Now, administrators can use NextQS Manager to define mixed and joint policies that combine:

• Order of arrival

• Scheduling order

• Custom sequence

This feature allows you to prioritize strategic queues, distribute service across multiple points, and intelligently optimize flow, reducing wait times and increasing customer satisfaction.

How does it work in practice?

Imagine you have four queues: A, B, C, and D. With the new policy, you can configure a service point to give priority to queue A and queue B in order of arrival. However, if these queues are temporarily empty, the system can redirect the attendant to assist in queues C and D, following a predefined sequence.

In addition, the manager can configure the number of calls alternated between queues or establish specific rules for peak times.

All this without the need for manual reprogramming or complex operational changes. And, of course, keeping the customer experience fluid and organized at all times!

NextQS Player displays the ticket number, service point, queue, and customer name (when available) on TV, keeping the public informed at all times.

Why does this new policy improve customer service?

• Smoother service: No long lines or idle service points.

• Less waiting time: Intelligent distribution between queues.

• More flexible operation: Adjustable policies in real time.

• Full customization: Create specific rules for different times, services, or service profiles.

• Optimized customer experience: More agility, less frustration.

Practical use cases

• Clinics and laboratories: Prioritize appointments, but use open slots for walk-ins or spontaneous requests.

• Public agencies: Combine first-come, first-served service with priority queues, without compromising fluidity.

• Companies and industries: Manage internal services by optimizing HR resources and employee services.

• Events and trade shows: Ensure that booths or service areas follow a logical and balanced sequence, even when demand is high.

Advantages for your management:  

• Customized service policies for your business

• Flexibility for adjustments according to demand

• Simple and 100% remote configuration

• More efficiency and fewer idle queues  

• Complete overview of the operation in real time

• Transparency and agility with the ticket call panel

Ensure your operation is under control and your customer is satisfied

Whether it's to meet specific appointments or handle the dynamic flow of everyday life, NextQS's new policy offers the flexibility your team needs and the agility your customers expect.

Contact us, request a demo, and see how you can optimize your customer service in practice!